Payment Policy

Welcome to Subtle Genie, your destination for handcrafted Ceramic Bowls, Plates, Spoons, and Drinkware. This Payment Policy explains how payments are processed, accepted methods, and the security measures in place when shopping with us at https://subtlegenie.com.

By completing a purchase, you agree to this Payment Policy as part of our Terms of Service.

1. Accepted Payment Methods

To ensure a smooth and secure checkout experience, Subtle Genie accepts the following payment methods:

  • Shop Pay
  • Visa
  • Mastercard
  • American Express
  • Diners Club
  • Discover
  • Apple Pay
  • Google Pay
  • PayPal Wallet

All available payment options will be displayed on our checkout page. Customers can choose the method most convenient for them.

2. Secure Payment Processing

Your privacy and payment security are our top priorities. All transactions on Subtle Genie are protected by SSL encryption to ensure that your personal and payment details remain confidential and secure.

Payments are processed through trusted third-party gateways such as Shop Pay and PayPal, which comply with PCI-DSS (Payment Card Industry Data Security Standards) to provide a safe and encrypted payment environment.

We do not store or have access to your full credit card information.

3. Payment Authorization

When placing an order, your payment method will be authorized at the time of purchase. Authorization ensures that funds are available and allows us to begin processing your order immediately.
In some cases, your financial institution may place a temporary hold on funds until the transaction is finalized.

4. Pricing and Currency

All prices listed on Subtle Genie are displayed in U.S. Dollars (USD) unless otherwise stated.

Prices are subject to change at any time without notice. Any applicable taxes or fees will be calculated and displayed during checkout before you complete your order.

5. Order Processing Timeline

  • Order Cut-off Time: 5:00 PM (GMT-05:00) Eastern Standard Time (New York)
  • Handling Time: 1–2 business days (Mon–Fri)
  • Transit Time: 3–5 business days (Mon–Fri)
  • Total Delivery Time: 4–7 business days (depending on the destination)

Once your payment has been confirmed, we will process your order according to our handling schedule.

6. Payment Verification

To prevent fraud and ensure security, some orders may be subject to additional verification. If your order requires further review, our team may contact you to confirm payment details or shipping information. Orders will be processed only after verification is complete.

7. Failed or Declined Transactions

If a payment fails or is declined, please verify that your billing details and card information are correct.
Common reasons for payment issues include:

  • Incorrect billing address or card number
  • Insufficient funds
  • Bank restrictions on online or international transactions

If the problem persists, please contact your bank or our support team at support@subtlegenie.com.

8. Refunds and Returns

Refunds are processed according to our Return and Refund Policy.
Once a refund is approved, the funds will be credited to your original payment method within 5 business days.

  • Return Period: 30 days from delivery
  • Refund Processing Time: 5 business days after item inspection
  • Restocking Fees: None
  • Return Shipping: Customers are responsible for return shipping costs unless the item was defective or damaged upon arrival

9. Fraud Prevention and Security Measures

To maintain a secure online environment, Subtle Genie uses advanced fraud detection systems and verification checks.
We reserve the right to cancel or hold any order that appears suspicious or violates our security standards.

Your trust is important to us, and we take every measure to protect your financial information from unauthorized use.

10. Changes to This Payment Policy

Subtle Genie reserves the right to update or modify this Payment Policy at any time. Any updates will be reflected on this page with a revised “Last Updated” date.
We encourage customers to review this policy periodically to stay informed about our payment practices.

11. Contact Us

If you have questions or concerns about our payment process, please reach out to us:

Subtle Genie
Email: support@subtlegenie.com
Phone: +1 832-604-1495
Address: 9550 Ella Lee Ln #1412, Houston, TX 77063, USA

Thank you for shopping with Subtle Genie — where timeless craftsmanship meets modern elegance.