FAQs

Welcome to Subtle Genie’s Frequently Asked Questions page. Below, you’ll find detailed answers to the most common questions about our ceramic products, orders, payments, shipping, and returns. If you need further assistance, feel free to contact us anytime at support@subtlegenie.com.

1. What kind of products does Subtle Genie offer?

Subtle Genie specializes in handcrafted ceramic products, including ceramic bowls, plates, spoons, and drinkware. Each item is made with care and creativity to enhance your dining and home experience with timeless elegance.

2. Where is Subtle Genie located?

Our business is based in Houston, Texas, USA, and we proudly ship our ceramic creations across the United States.

3. How can I place an order on Subtle Genie?

You can easily place an order through our official website at https://subtlegenie.com. Simply browse our product collections, add your favorite items to the cart, and complete the checkout process using your preferred payment method.

4. What payment methods do you accept?

We accept a wide range of secure payment options, including:
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, and PayPal Wallet.
All payment options are available directly on our checkout page.

5. Do you offer free shipping?

Yes. Subtle Genie offers free shipping on all orders within the United States. There are no hidden fees or additional delivery charges.

6. What is your order processing time?

Orders are processed within 1–2 business days (Monday–Friday) after placement. Once your order is shipped, you will receive an email confirmation with tracking details.

7. How long will it take to receive my order?

Our total delivery time depends on your location:

  • Handling time: 1–2 business days
  • Transit time: 3–5 business days
  • Estimated delivery: 4–7 business days in total

All shipping times are estimates and may vary during busy seasons or due to unforeseen delays.

8. What is your order cut-off time?

Orders placed before 5:00 PM (GMT-05:00) Eastern Standard Time (New York) will be processed on the same business day. Orders placed after that time will be processed the next business day.

9. Can I return or exchange my order?

Yes. We accept returns and exchanges for both defective and non-defective products.

  • Return period: 30 days from the delivery date
  • Product condition: New and unused
  • Return method: By mail
  • Restocking fee: None
    Customers are responsible for return shipping costs unless the item arrived defective or damaged.

10. How do I initiate a return or exchange?

To start a return or exchange, please contact our support team at support@subtlegenie.com. Include your order number, reason for return, and a photo (if applicable). Our team will guide you through the return process.

11. When will I receive my refund?

Once your return is received and inspected, your refund will be processed within 5 business days to your original payment method. You’ll receive an email confirmation once your refund has been completed.

12. Do you ship internationally?

At this time, Subtle Genie ships only within the United States. We are working on expanding international shipping options soon.

13. What should I do if my item arrives damaged?

If your product arrives damaged or defective, please contact us within 48 hours of delivery with clear photos of the damage. We’ll arrange a replacement or full refund at no cost to you.

14. How can I contact Subtle Genie?

You can reach our support team through the following channels:

We typically respond to all inquiries within 24–48 hours (Mon–Fri).

15. Are your ceramic products handmade?

Yes. Every piece from Subtle Genie is handcrafted with attention to detail. Slight variations in color, texture, or design are natural and add to the unique charm of each ceramic item.

16. How should I care for my ceramic items?

To keep your ceramics in top condition, we recommend handwashing with mild soap and warm water. Avoid using abrasive cleaners or metal scrubbers. Most of our items are microwave and dishwasher-safe, but please check the product description for specific care instructions.

Thank you for choosing Subtle Genie.
We’re committed to delivering premium-quality ceramic products and an exceptional shopping experience.